Ternivo Support
Email support@ternivo.app. For account-specific help, contact us from the email address associated with your Ternivo account when possible.
When contacting support
Helpful information includes your account email, device/browser, iOS/app version when applicable, the feature you were using, a short description of what happened, and the approximate time it occurred.
Do not send your password, authentication codes, full payment-card information, passport numbers, government identifiers, or complete reservation/document contents by support email.
Reservations
For V1, reservation confirmations can be added manually or forwarded to the private Ternivo reservation address assigned to your account. You do not need to connect your mailbox to use reservation forwarding.
Account and data requests
You can initiate deletion of your Ternivo account from the Account & Privacy area inside the app. Instructions are also available at ternivo.app/account/delete. For other privacy or data questions, email privacy@ternivo.app.
Travel information
Ternivo helps organize travel but is not an airline, hotel, booking provider, insurer, emergency service, or governmental authority. For an active reservation, disruption, emergency, entry requirement, or other time-sensitive travel issue, contact the applicable provider or authority directly.