Ternivo Connect Support
Email support@ternivo.app from the email associated with your Connect organization when possible.
What to include
Include your organization name, connected network, approximate time, and the Ternivo post/delivery/request ID shown in the console. Screenshots of the Ternivo error state are helpful.
Do not send your password, MFA code, provider OAuth token, Ternivo service/API secret, webhook signing secret or payment-card number.
Connection problems
Open Connections first. Ternivo surfaces token health, scopes and provider-review limits. If a network requires reauthorization, use the Connect button for that provider rather than sending credentials to support.
Publishing problems
Open Deliveries or Diagnostics. A failed delivery should show the failing stage, retry state and next action. Retrying one failed provider does not resend providers that already succeeded.
Provider review limitations
Some public publishing, analytics, inbox and advertising features depend on the social network's app review and account permissions. If a capability is marked review-limited, support can explain the dependency but cannot bypass the provider's approval process.
Billing
Use Billing in the Connect console for subscription status and the Stripe customer portal. Ternivo subscription fees are separate from any advertising spend charged by social platforms.
Meta data deletion requests
To request deletion of Meta Platform Data held by Ternivo Connect, disconnect the Facebook, Instagram, Threads or WhatsApp account from Connections and email privacy@ternivo.app from the email associated with your Ternivo organization. Include the organization name and the connected Page or profile name; do not send a password or OAuth token. We will verify that you control the organization, revoke or remove the connection, delete associated Meta credentials and eligible stored data, and confirm the result. Records required for security, delivery disputes or law may be retained only for their applicable period.
Security and privacy
Security reports: security@ternivo.app
Privacy requests: privacy@ternivo.app