Ternivo Connect Privacy Notice
Information we process
- Organization and account data such as names, work email addresses, roles, authentication identifiers, settings and support history.
- Social connection data such as provider account/page/channel identifiers, display names, granted scopes, token-expiry information and provider OAuth credentials needed to act on the accounts you authorize.
- Content and media you upload, draft, schedule or publish, including captions, titles, images, video and related quality-control metadata.
- Delivery and diagnostic data including request IDs, attempts, provider responses, post IDs/URLs, error states, retry history, audit events and webhook delivery records.
- Analytics and engagement data made available by authorized networks, including supported account/post metrics, comments, replies, messages and mentions.
- Paid-media data when enabled, including authorized ad accounts, campaign configuration and performance metrics. Ternivo does not receive full payment-card details from Stripe.
- Developer and automation data including hashed Ternivo API/service credentials, MCP/API usage, scopes and webhook configuration.
How we use information
We use this information to connect authorized accounts; preflight, schedule, publish, verify and retry delivery; provide analytics, inbox, listening, creator, calendar and paid-media features; operate AI-assisted features you request; enforce organization policies; prevent abuse; troubleshoot failures; provide support; maintain billing; and comply with law.
Provider credentials
Social-provider OAuth credentials are stored server-side and are not intended to be exposed to customer browsers or AI-agent prompts. Ternivo service/API credentials are stored as hashes after issuance where supported; raw credentials shown once cannot be retrieved later. You can revoke provider access from Ternivo and, where applicable, from the provider itself.
Third-party platforms and subprocessors
Depending on features used, data may be processed by providers such as Meta, Google/YouTube, TikTok, LinkedIn, Stripe, Supabase, Vercel and OpenAI. Social networks process data under their own terms and privacy practices. Ternivo requests only the permissions needed for enabled capabilities, but final permissions are controlled by the provider.
Sharing and sale of data
Ternivo does not sell personal information. We share information with service providers as needed to operate Connect; with members of your organization according to their roles; with social networks when you direct Ternivo to perform an action; or when required by law or necessary to protect the service and its users.
Retention
We retain organization, connection, delivery, audit and billing records for as long as reasonably necessary to operate the service, support customers, resolve disputes, prevent abuse and meet legal obligations. Temporary media may have shorter retention periods. Revoking a provider connection stops future provider actions but does not automatically erase historical delivery/audit records that are needed for support, security or legal purposes.
Your organization
If you use Connect through an employer or other organization, that organization may control workspace membership, publishing policy, connected accounts and content. Direct requests about organization-controlled data to your organization first; privacy requests may also be sent to Ternivo.
Security
See the Ternivo Connect Security Overview for details on workspace isolation, credential handling, auditability and automation controls.
Contact
Privacy: privacy@ternivo.app
Support: support@ternivo.app